Frequently Asked Questions
Everything you need to know about our products, shipping, and social mission.
What makes Sitti soaps and beauty products unique?
Our products are handcrafted using traditional methods by skilled artisans in refugee communities. We use 100% natural ingredients, including premium olive oil, ensuring our products are vegan, biodegradable, and free from synthetic fragrances or chemicals.
How long does shipping take and do you ship internationally?
We offer worldwide shipping. Domestic orders typically arrive within 5-7 business days, while international shipping can take 10-21 business days depending on the destination and customs processing.
What is your return and refund policy?
Due to the personal nature of beauty and hygiene products, we cannot accept returns on opened items. However, if your order arrives damaged or if you are unsatisfied with your purchase, please contact us within 14 days for a replacement or store credit.
Are your products safe for sensitive skin?
Yes, our olive oil-based soaps are formulated to be gentle and moisturizing, making them suitable for all skin types, including sensitive skin and those prone to eczema or dryness.
How does my purchase support the artisan community?
Sitti is a social enterprise committed to providing sustainable income and education to refugee artisans. A significant portion of every purchase goes directly toward fair wages, community centers, and empowerment programs for our workers and their families.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay through our secure checkout system.