Returns & Exchanges

At Sitti Social Enterprise, we want you to be completely satisfied with your sustainable beauty purchase. If you are not happy with your order, we accept returns on unused and unopened products within 30 days of delivery.

1

Initiate Your Return

Email our support team with your order number and the reason for your return to receive a Return Authorization.

2

Pack Your Items

Carefully place the unused items in their original packaging to ensure they are protected during transit.

3

Ship It Back

Affix the provided shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects the returned items, we will issue a refund to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing